AGENTIC AI BY INDUSTRY
Agents do the work. You approve what matters.
AICONCS gives your business a team of AI agents that read the mail, prepare the drafts, chase the invoices and watch the operations. You see only what needs your judgement, and nothing leaves the business without you.
Needs you3 of 108 agents running
OFDelivery date for order 7741Medium
Ship date moved to 4 Nov: planned stop on CNC line 3
FIReminder · invoice 7752, 21 days lateHigh
$8,400 is above the T2 limit, so it needs your approval
SEContainer held at port · BrightpathMedium
Certificate resubmitted; customer update drafted
Open in OutlookDoneDrafts wait. You send.
HOW IT WORKS
You stop doing the work and start supervising it.
01
Agents do the workThey read mail, records and documents, prepare drafts and run workflows around the clock, inside your Microsoft 365 and Business Central.
02
You judge the exceptionsOnly what needs judgement reaches Needs you, capped at 10. Each item says what the agent did, why, and how sure it is.
03
Everything is on recordEvery action is logged with who, when, what data and which model. Undo, reopen, or stop every agent with two clicks.
Four core agents in every businessThen four specialists for your industry. Eight agents, one view.
Chief of StaffPlans, briefs, keeps the queue moving
OfficeMail, drafts, calendar
FinanceInvoices, reminders, cash
Reviewer & GovernanceChecks everything outgoing
INDUSTRIES
Built around how your industry actually runs.
Pick an industry to see its specialist agents, the work they take on, and the moments they hand back to you.
Professional ServicesIT consulting and advisory
More billable hours, fewer admin ones.
Partners spend evenings on proposals, status reports and chasing timesheets. Every hour on admin is an hour not billed.
A typical first agentProposal AgentSized byopen deals and live projects
SPECIALIST AGENTS
Research AgentProspect, market and competitor research with sources.
Sales AgentBuying signals, contacts, proposals and follow-ups.
Delivery AgentPlans, solution docs and weekly status reports.
Marketing AgentSEO report, content calendar and LinkedIn drafts.
Use casesEach one ends with a draft or a decision waiting for you. The agent never sends, pays or posts on its own.
PROPOSAL AGENT
First-draft proposal within an hour of the discovery call
When the meeting notes land in OneDrive
- Reads the notes, the CRM record and two past proposals
- Drafts scope, timeline and pricing from your rate card
- Reviewer checks claims and discount limits
WHAT YOU SEE
Proposal v1 · Harbourline Copilot rolloutMedium confidence
Pricing uses the standard rate card; one line needs a discount decision.
Review in WordClient-Confidential
Measured on proposal turnaround and win rate
DELIVERY AGENT
Friday status reports written for every live project
When it is Friday 15:00
- Pulls tasks, hours and risks from Planner and timesheets
- Writes a one-page report per client in your voice
- Flags any project over budget by more than 10%
WHAT YOU SEE
4 status reports readyHigh confidence
Kestrel is 12% over budget on migration hours.
Open draftsClient-Confidential
Measured on utilisation and on-time delivery
FINANCE AGENT
Unbilled time turned into draft invoices
When the month closes
- Matches approved timesheets to contracts in Business Central
- Creates draft invoices and lists missing approvals
- Drafts a reminder for each invoice over 14 days late
WHAT YOU SEE
6 draft invoices · $84,200High confidence
Two timesheets lack client approval and are held back.
Approve invoicesInternal
Measured on days sales outstanding
WHAT THE OWNER WATCHES IN PROFESSIONAL SERVICES
Gross marginTarget 55%+
Utilisation50–70%
Effective ratePer hour billed
Recurring revenueShare of total
Revenue per personPer year
Owner hours savedPer week
Logistics3PL, freight and last-mile
Exceptions caught before the customer calls.
Delays, holds and damage surface when the customer calls. Ops teams copy tracking data between portals instead of fixing problems.
A typical first agentShipment Exception AgentSized byshipments a day
SPECIALIST AGENTS
Shipment Exception AgentSpots late, held or damaged shipments and drafts the customer update.
Carrier & Rates AgentCompares quotes, books capacity, checks freight invoices.
Customs & Docs AgentPermits, packing lists and certificates of origin.
Customer Updates AgentProactive ETA updates and proof-of-delivery packs.
Use casesEach one ends with a draft or a decision waiting for you. The agent never sends, pays or posts on its own.
SHIPMENT EXCEPTION AGENT
Customs hold handled before the customer asks
When a container status changes to "held" at the port
- Reads the hold reason and the shipment documents
- Resubmits the missing certificate and moves the haulage slot
- Drafts the customer update with the new delivery date
WHAT YOU SEE
Container MSKU 448213 held · BrightpathMedium confidence
Release expected this afternoon; new delivery Fri 07:00.
Open in OutlookClient-Confidential
Measured on exceptions closed within 4 hours
CARRIER & RATES AGENT
Three carrier options for every quote request
When a customer asks for a lane quote
- Pulls contract rates and spot quotes for the lane
- Ranks options by cost, transit time and on-time record
- Drafts the quote with your margin applied
WHAT YOU SEE
Quote · 12 FEU to JakartaHigh confidence
Carrier B is cheapest with a 4-day transit.
Review quoteClient-Confidential
Measured on cost per shipment
FINANCE AGENT
Freight invoices checked line by line
When a carrier invoice arrives
- Matches each line to the booking and the rate card
- Flags surcharges that were not agreed
- Drafts the credit request for mismatches
WHAT YOU SEE
2 carrier invoices billed the old fuel rateHigh confidence
Credit of $1,140 requested on two invoices.
Approve credit requestInternal
Measured on invoice accuracy
WHAT THE OWNER WATCHES IN LOGISTICS
On-time delivery95%+
Exceptions closed in 4 h85%+
Cost per shipmentTrend down
Truck utilisation75–85%
Invoice accuracy99%+
Owner hours savedPer week
DistributionWholesale and B2B distribution
Orders in, stock balanced, margin kept.
Orders arrive as emails, PDFs and phone calls and are keyed by hand. Stock sits in the wrong branch, and supplier price rises reach customers months late.
A typical first agentOrder Desk AgentSized byorders a day and SKUs
SPECIALIST AGENTS
Order Desk AgentTurns emailed, PDF and EDI orders into sales orders and confirms them.
Inventory Balancing AgentKeeps stock at the right branch: transfers, reorders and slow movers.
Dispatch & Delivery AgentBuilds pick waves and delivery runs, and tells customers when to expect them.
Supplier & Pricing AgentLoads supplier price changes, checks margins and tracks rebates.
Use casesEach one ends with a draft or a decision waiting for you. The agent never sends, pays or posts on its own.
ORDER DESK AGENT
Emailed and PDF orders keyed in minutes, not hours
When an order arrives by mail, PDF or EDI
- Reads lines, quantities, prices and ship-to
- Checks stock, the customer price list and credit limit
- Creates the sales order and drafts the confirmation
WHAT YOU SEE
Order 51842 · Meridian Foods · 38 linesMedium confidence
Two lines are below the customer's contract price.
Approve orderClient-Confidential
Measured on order entry time and accuracy
INVENTORY BALANCING AGENT
Transfers between branches before new purchases
When the nightly stock count finishes
- Compares stock to demand by branch
- Suggests transfers before purchase orders
- Lists slow movers for markdown
WHAT YOU SEE
9 transfers and 4 POs suggestedHigh confidence
Moving 120 cases from the north branch avoids a new PO.
Approve planInternal
Measured on fill rate and inventory turns
SUPPLIER & PRICING AGENT
Supplier price rises passed through on time
When a supplier sends a new price list
- Reads the new prices
- Shows margin impact by customer and SKU
- Drafts the customer price update
WHAT YOU SEE
Price list v14 · 6% rise on 220 SKUsMedium confidence
Margin falls below 18% for 3 customers unless prices move.
Review updateInternal
Measured on gross margin and rebates claimed
WHAT THE OWNER WATCHES IN DISTRIBUTION
Order entry timeMinutes per order
On-time in full95%+
Gross marginBy customer
Inventory turnsTrend up
Rebates claimedOf entitled
Owner hours savedPer week
Supply ChainPlanning, sourcing and inventory
Plans that keep up with the week.
The plan is built monthly in spreadsheets, but orders, promotions and supplier lead times change weekly.
A typical first agentDemand Sensing AgentSized byactive SKUs and suppliers
SPECIALIST AGENTS
Demand Sensing AgentReads orders, POS and promotions to update the weekly forecast.
Supplier Risk AgentWatches lead times, news and supplier health.
Procurement AgentRaises POs, chases confirmations and compares quotes.
S&OP AgentMonthly S&OP pack and scenario plans.
Use casesEach one ends with a draft or a decision waiting for you. The agent never sends, pays or posts on its own.
DEMAND SENSING AGENT
Weekly forecast refresh with the reasons
When Monday 06:00
- Reads last week's orders, sell-through and promotion calendar
- Updates the SKU forecast and shows the biggest changes
- Suggests PO changes for items below safety stock
WHAT YOU SEE
Forecast update · 14 SKUs changed by 10%+Medium confidence
Chilled lines are 8% above plan after the school-holiday promotion.
Review changesInternal
Measured on forecast accuracy and fill rate
SUPPLIER RISK AGENT
Supplier delay spotted with a recovery plan
When a supplier moves a confirmed ship date
- Checks which builds and customers depend on it
- Prices an air-freight option for the first batch
- Drafts the update to the affected customer
WHAT YOU SEE
Resin delay · Q1 builds at risk from 12 JanMedium confidence
Air freight for 4 tonnes keeps the first build on time.
Decide splitClient-Confidential
Measured on supplier on time in full
PROCUREMENT AGENT
Missing PO confirmations chased automatically
When a PO is unconfirmed after 48 hours
- Sends a polite chase from the shared mailbox as a draft
- Logs the reply and updates the expected date
- Escalates to you after the second miss
WHAT YOU SEE
3 suppliers have not confirmed POsHigh confidence
Two are first-time suppliers; review the chase wording.
Open draftsInternal
Measured on days of cover
WHAT THE OWNER WATCHES IN SUPPLY CHAIN
Forecast accuracy85%+
Fill rate95%+
Inventory turnsTrend up
Supplier OTIF92%+
Days of cover30–40
Owner hours savedPer week
RetailStores, e-commerce and marketplaces
The right stock in every store, less waste.
Store managers order by feel, fresh lines go to waste, and online listings drift out of sync with the shelf.
A typical first agentStore Replenishment AgentSized bystores and online listings
SPECIALIST AGENTS
Store Replenishment AgentSuggests store orders from sales, stock and shelf life.
Pricing & Promotions AgentTracks competitor prices and checks promotion results.
Customer Care AgentDrafts replies to reviews, complaints and refunds.
E-commerce AgentKeeps listings, stock and marketplace orders in sync.
Use casesEach one ends with a draft or a decision waiting for you. The agent never sends, pays or posts on its own.
STORE REPLENISHMENT AGENT
Next-day orders suggested for every store
When the store closes at 22:00
- Reads the day's sales, stock on hand and shelf life
- Builds an order per store and per supplier
- Holds orders above the usual range for your check
WHAT YOU SEE
12 store orders ready · 2 above normalMedium confidence
The downtown store's dairy order is 40% higher after a short delivery today.
Approve ordersInternal
Measured on stock-outs and waste
CUSTOMER CARE AGENT
Every review and complaint answered the same day
When a review or complaint arrives
- Reads the order, the delivery record and past contact
- Drafts a reply and proposes a refund within your policy
- Sends anything above policy to you
WHAT YOU SEE
Refund request · $186 · damaged hamperHigh confidence
Above the $100 auto-refund limit; photos attached.
Approve refundPersonal-Data
Measured on response time and repeat rate
PRICING & PROMOTIONS AGENT
Promotion results checked within a week
When a promotion ends
- Compares uplift against the same weeks last year
- Separates real growth from stock pulled forward
- Recommends repeat, change or stop
WHAT YOU SEE
Week 42 promotion · real uplift 6%Medium confidence
Half the uplift was customers stocking up early.
Read the summaryInternal
Measured on like-for-like sales and margin
WHAT THE OWNER WATCHES IN RETAIL
Like-for-like salesGrowth
Gross margin40%+
Stock-outsUnder 3%
Waste and shrinkTrend down
Inventory turnsTrend up
Owner hours savedPer week
ManufacturingPrecision, assembly and process
Planned stops instead of unplanned ones.
Breakdowns stop lines mid-order. The schedule lives in one planner's head, and quality records are filled in after the audit is booked.
A typical first agentMaintenance AgentSized bymachines and orders
SPECIALIST AGENTS
Maintenance AgentReads machine alerts and work orders, schedules planned stops.
Production Planning AgentWeekly schedule around orders, materials and shifts.
Quality AgentNCRs, CAPAs and audit evidence.
Procurement AgentPOs, supplier follow-up and material shortages.
Use casesEach one ends with a draft or a decision waiting for you. The agent never sends, pays or posts on its own.
MAINTENANCE AGENT
A rising vibration trend becomes a planned stop
When a machine sensor trend crosses its warning band
- Checks the maintenance history and spare parts on hand
- Finds the least disruptive slot in the schedule
- Drafts the customer update if a ship date moves
WHAT YOU SEE
CNC line 3 · planned stop Tue 06:00Medium confidence
Order 7741 ships two days later; customer draft ready.
Approve stopClient-Confidential
Measured on unplanned downtime and OEE
PRODUCTION PLANNING AGENT
Next week's schedule ready on Thursday
When Thursday 14:00
- Reads open orders, material arrivals and shift rosters
- Builds the schedule and shows late orders first
- Offers two options when capacity is short
WHAT YOU SEE
Week 45 schedule · 2 orders at riskMedium confidence
Overtime on Saturday recovers one; the other needs a new date.
Pick an optionInternal
Measured on on-time delivery
QUALITY AGENT
Audit evidence pack built from live records
When a customer audit is booked
- Collects calibration, NCR and training records
- Lists gaps against the audit checklist
- Drafts CAPAs for the open items
WHAT YOU SEE
ISO 13485 pack · 3 gapsHigh confidence
Two calibration certificates expire before the audit.
Open packInternal
Measured on first-pass yield
WHAT THE OWNER WATCHES IN MANUFACTURING
OEE75%+
Unplanned downtimeTrend down
First-pass yield97%+
On-time delivery95%+
Scrap rateUnder 2%
Owner hours savedPer week
ConstructionBuilders, M&E and fit-out
Projects on time, claims on record.
Site diaries sit in WhatsApp, variations are agreed verbally, and progress claims are argued from memory.
A typical first agentSite Progress AgentSized bylive sites and tenders
SPECIALIST AGENTS
Site Progress AgentTurns site diaries and photos into progress and delay reports.
Tender & Estimating AgentReads tender documents and builds bills of quantities.
Contracts & Claims AgentTracks variations, progress claims and notices.
Safety & Compliance AgentPermits, toolbox talks and incident reports.
Use casesEach one ends with a draft or a decision waiting for you. The agent never sends, pays or posts on its own.
SITE PROGRESS AGENT
Daily site photos become a weekly progress report
When site supervisors upload diaries and photos
- Reads the diary entries and tags photos by level and trade
- Compares progress with the programme
- Flags activities that threaten a milestone
WHAT YOU SEE
Kestrel Tower · week 18 reportMedium confidence
Level 5 slab pour at risk by 3 days.
Review reportClient-Confidential
Measured on schedule performance
CONTRACTS & CLAIMS AGENT
Variations priced and on record the same day
When a site instruction changes the scope
- Prices the change from the bill of quantities
- Drafts the variation order with time impact
- Adds it to the next progress claim
WHAT YOU SEE
VO 14 · Level 5 riser · $48,600High confidence
Six working days added; approval needed by Friday.
Open in OutlookClient-Confidential
Measured on claims certified
TENDER & ESTIMATING AGENT
Tender documents read and priced in a day
When a tender invitation arrives
- Extracts scope, quantities and special conditions
- Builds a priced bill from past rates
- Lists the risky clauses for your review
WHAT YOU SEE
Warehouse fit-out tender · draft BQMedium confidence
Liquidated damages clause is twice your usual limit.
Review clausesInternal
Measured on tender hit rate and margin
WHAT THE OWNER WATCHES IN CONSTRUCTION
Schedule performance1.0
Cost performance1.0+
Gross margin12%+
Claims certified90%+
Lost-time injury rateUnder 0.5
Owner hours savedPer week
Marine and OffshoreOSV, crew boats and ship management
Vessels working, crews certified, costs known.
Noon reports, crew certificates and hire statements are spread across email and spreadsheets. Off-hire disputes are fought with incomplete logs.
A typical first agentVessel Operations AgentSized byvessels and crew
SPECIALIST AGENTS
Vessel Operations AgentReads noon reports and positions, flags delays and fuel use.
Crew & Certification AgentCrew rotations, visas and certificate expiry.
Technical & Dry-dock AgentPlanned maintenance, class surveys and dry-dock specs.
Chartering AgentCharter enquiries, hire statements and laytime claims.
Use casesEach one ends with a draft or a decision waiting for you. The agent never sends, pays or posts on its own.
VESSEL OPERATIONS AGENT
Off-hire claims answered with the logs
When a charterer claims off-hire hours
- Matches the claim against noon reports and deck logs
- Separates standby at the charterer's request
- Drafts the reply with a counter-proposal
WHAT YOU SEE
Off-hire claim · Northwind SpiritHigh confidence
Logs support 22 of the 31 hours claimed.
Open in OutlookClient-Confidential
Measured on off-hire days per vessel
CREW & CERTIFICATION AGENT
No vessel held for an expired certificate
When a certificate is 60 days from expiry
- Checks the rotation plan and training slots
- Books the course or the relief crew
- Drafts the notice to the crewing agency
WHAT YOU SEE
3 certificates expire within 30 daysHigh confidence
One officer has no relief booked yet.
Approve bookingPersonal-Data
Measured on certificates due without a plan
TECHNICAL & DRY-DOCK AGENT
Fuel overconsumption explained, not just reported
When daily fuel use is above the charter warranty
- Compares speed, weather and engine data
- Points to the likely cause, such as hull fouling
- Drafts the work order and the charterer note
WHAT YOU SEE
Northwind Spirit · fuel 18.4 t a dayMedium confidence
Hull cleaning suggested at the next port call.
Review work orderInternal
Measured on fuel per day
WHAT THE OWNER WATCHES IN MARINE AND OFFSHORE
Fleet utilisation85%+
Off-hire daysPer vessel
Fuel per dayAgainst warranty
Certificates due0 unplanned
Hire collected on time95%+
Owner hours savedPer week
TRUST
Autonomy you can see, limit and undo.
Trust is earned per workflow. Start with the agent suggesting, then let it act with approval, then let routine steps run and report.
The app never sendsMail waits in Outlook Drafts. Payments, posts and filings wait for you.
Confidence on every itemHigh, medium or low, with the uncertain part highlighted. Low always comes to you.
Approval tiersRoutine work runs alone. High-value or irreversible actions need your approval on the exact version.
Undo and reopenDone, Drop and agent changes can be reversed. Old drafts stay recoverable.
Data class and privacy lawClient-Confidential and Personal-Data travel with every item and limit where it can go.
Kill switch and budgetStop every agent from the top bar. Spending limits pause agents before they overrun.
SuggestThe agent proposes; you do it.
Act with approvalThe agent prepares; you approve each one.
Act and reportRoutine internal steps run alone and appear in the brief.
Start with one agent and one workflow.
We connect Microsoft 365 and Business Central, set up the four core agents and your first specialist, and run it in suggest mode until you trust it.
1ConnectMicrosoft 365 and Business Central, read-only first
2Pick one workflowYour industry's first agent, in suggest mode
3Raise autonomyWhen the drafts are sent as written
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