Digital transformation and the customer experience

For many executives, the customer experience is a pivotal and decisive factor when it comes to future business performance. As customers face pandemic-induced circumstances, companies must accelerate their plans for a digital transformation strategy catering to the needs and demands of the modern-day user. Discover more about digital transformation and contact Infochola Solutions Pte Ltd to begin yours.

How SMEs can cure their fear of digital transformation

Digital transformation may seem daunting, but only if you believe the myths and unfounded fears.

The right mindset is key. Set clear business goals and consider any costs to be an investment. It’s also an opportunity to build or cultivate in-house tech expertise.

Learn the stories and lessons from companies that already have begun their digital transformation.

Building the AI-Powered Organization

More and more businesses implement #AI technology, but some see greater successes than others. To scale and make the most of AI technology, organizations must adopt a holistic approach and rewire from within. This thought leadership piece details core practices for adapting to AI. Read on:

Embracing digitalization

Don’t get stuck on outdated platforms and legacy software that do not adapt as your business changes and grows. Are you agile across the five dimensions of digital transformation?

Explore guidance for each area in this infographic as you embark on enterprise resource planning (ERP)—adopting a culture of change is a great first step.

Nebraska Furniture Mart embraces Microsoft 365 to work smarter

What do you do when faced with disparate solutions for hybrid work? Microsoft Teams creates the digital equivalent of the spontaneous communications that happen in an office setting, so employees feel connected, collaborative, and safe. Nebraska Furniture Mart (NFM) implemented Microsoft Teams in their effort to streamline communication tools. The combination of Teams and a hybrid work policy expanded their recruiting area, drawing talent by offering leading-edge tools and a people-first culture.

Consolidating on a single solution drives efficiency and collaboration, improving customer service—all while saving costs.